At Arabia Express Wear, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have [Insert number] days from the date of delivery to return an item for a refund or exchange.
- To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition as when you received it. It must also be in the original packaging with all tags intact.
- Certain types of items, such as undergarments, swimwear, final sale items, and customized products, cannot be returned or exchanged.
2. Return Process
- To initiate a return, please contact us at [Insert Contact Email] or call [Insert Phone Number] with your order number and details of the item you wish to return.
- We will provide you with a return authorization and instructions on where to send your item.
- Please do not send your item back without obtaining return authorization.
3. Return Shipping
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If the return is due to a defect or an error on our part, we will cover the cost of return shipping.
4. Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within [Insert number of days, e.g., 7-10 business days].
- Please note that shipping fees are non-refundable unless the return is due to an error or defect on our part.
5. Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].
6. Exchanges
- We will replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] or call [Insert Phone Number].
7. Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
- Undergarments and lingerie
- Swimwear
- Personalized or customized items
- Final sale items